Privacy Policy

Last Updated: April 17, 2026

This Privacy Policy explains how Dreamsleep Healthcare Private Limited (“Company,” “Dreamspan,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you sign up for and use our website, mobile application (the “App”), and related services (collectively, the “Service”).

Dreamspan operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping and sleep wellness experience.

By accessing or using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

When you sign up for and use our Service, we may collect the following types of information:

1.1 Personal Information

  • Name: Your name
  • Email Address: Your email address for communication and account-related notifications
  • Phone Number: Your contact number for account verification and updates
  • Billing and Shipping Address: For order fulfillment
  • Account Information: Username, password, preferences, and settings
  • Bed Partner Name: If voluntarily provided

1.2 Transaction and Financial Information

When you make a purchase or transaction, we may collect:

  • Transaction details, including products viewed, added to cart, purchased, returned, exchanged, or cancelled
  • Order history and preferences
  • Payment confirmation details
  • Billing information

Payment-related information such as credit card or debit card details is processed securely through third-party payment gateways. We do not store complete financial account details on our servers.

1.3 Device and Technical Information

We may automatically collect:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Network and connection data
  • Unique device identifiers

This information helps us understand how users access and use the Service and allows us to improve performance and security.

1.4 Usage Information

We collect information regarding your interaction with the Service, including:

  • Pages visited and navigation behavior
  • Time spent on pages
  • Clickstream data
  • Search queries and interactions
  • Features used and actions taken within the Service

This data helps us improve functionality and user experience.

1.5 Communication Information

We collect information when you communicate with us, including:

  • Customer support queries
  • Feedback, reviews, and survey responses
  • Any information you voluntarily provide through messages, forms, or emails

1.6 Wearable Data and Health Information

With your consent, our Service may access data from wearable devices, including:

  • Step Count
  • Heart Rate (HR)
  • Sleep Data (patterns, duration, quality)
  • Additional Sensor Data such as calories burned, blood oxygen levels, temperature, and activity intensity

Nature and Use of Health Data:

We recognize that wearable and sleep-related data may be considered sensitive in nature. This data is collected and processed only with your explicit consent and is used strictly for providing wellness insights, product functionality, and informational purposes through the Service.

This data is not intended to diagnose, treat, cure, or prevent any medical condition, and the insights provided should not be considered medical advice or a substitute for professional healthcare consultation.

1.7 Information from Third Parties

We may collect personal information from:

  • Service providers engaged to support our operations (such as payment processors, logistics partners, analytics providers)
  • Technology platforms that enable us to operate our store and Services
  • Business and communication partners who assist in messaging and outreach
  • Third-party integrations or platforms that you choose to connect with our Services

2. Cookies and Tracking Technologies

We may use cookies and similar technologies to improve the functionality of our website and understand how users interact with the Service.

Cookies are small text files stored on your device that help:

  • Maintain sessions
  • Remember preferences
  • Collect aggregated usage information

These technologies help us operate the website, analyze usage patterns, and improve user experience.

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Service.

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Provide, Operate, and Improve the Service

  • Create, maintain, and manage your account
  • Process orders, payments, returns, exchanges, and cancellations
  • Arrange shipping and logistics
  • Enable product reviews and interactions
  • Personalize your experience and improve Service features

3.2 Communication

We use your information to communicate with you through the following channels:

  • Email communications, including transactional and marketing emails, facilitated through third-party email service providers
  • Messaging platforms, including WhatsApp communications (transactional and promotional), facilitated through third-party messaging service providers
  • Customer support interactions and service-related notifications

3.3 Marketing and Promotions

  • Send promotional communications via email and messaging platforms
  • Share updates, offers, and relevant product information
  • Maintain ongoing engagement with users

You may opt out of such communications as described in Section 4.

3.4 Data Analytics

  • Monitor and analyze trends, usage, and user behavior
  • Improve website functionality, performance, and offerings

3.5 Security and Fraud Prevention

  • Authenticate users and secure accounts
  • Detect and prevent fraudulent or unauthorized activity
  • Protect the integrity and safety of the Service

3.6 Legal and Compliance

  • Comply with applicable laws and regulations
  • Respond to lawful requests from authorities
  • Enforce our Terms and Conditions and policies

4. Marketing Communications and Opt-Out

We may send you marketing and promotional communications via email and messaging platforms.

You may opt out of receiving non-essential communications at any time by:

  • Clicking the unsubscribe link in emails
  • Following opt-out instructions in messages
  • Contacting us at support@dreamspan.co

If you opt out, we will still send non-promotional communications, such as those related to your account, transactions, or orders.

5. How We Disclose Your Information

We do not sell, rent, trade, or otherwise monetize your personal information.

We may disclose your information in the following circumstances:

5.1 Service Providers and Operational Partners

We may share your information with third-party service providers who perform services on our behalf, including:

  • E-commerce infrastructure and hosting providers, which support the operation of our online store, order management, and related services
  • Payment processing providers, which securely process transactions on our behalf
  • Messaging service providers, which enable communication through channels such as WhatsApp for both transactional and promotional messages
  • Email service providers, which facilitate transactional and marketing email communications
  • Logistics and delivery partners
  • IT infrastructure and cloud storage providers

These providers process personal information only for the purposes specified by us and are obligated to protect your data.

5.2 Platform and Data Handling Structure

Your personal information may be processed across different systems depending on its nature:

  • Commerce and transaction-related data (such as orders, payments, and addresses) is processed through e-commerce and payment infrastructure providers
  • Communication data is processed through messaging and email service providers
  • Health and wearable data is processed and stored separately within our proprietary systems (including our internal technology stack), and is not combined with commerce data for unrelated purposes

This separation helps ensure that different categories of data are handled appropriately and securely based on their function and sensitivity.

5.3 Legal Requirements

We may disclose your information:

  • To comply with legal obligations
  • In response to valid requests by public authorities
  • To enforce our legal rights
  • To protect the safety and integrity of our Services

5.4 Business Transfers

If we are involved in a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any material changes.

5.5 With Your Consent

We may disclose your information when you direct us to do so or otherwise provide consent.

6. International Transfers

Your personal information may be transferred to, stored, and processed in countries outside India where our service providers or partners operate.

We take reasonable steps to ensure that such transfers are conducted in accordance with applicable laws and that your data remains protected.

7. Data Security

We implement reasonable technical and organizational safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

In the event of a data breach or security incident affecting your personal information, we will inform affected users in accordance with applicable laws and requirements.

8. Data Retention

We retain your personal information for as long as necessary to:

  • Provide the Services
  • Maintain your account
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Retention periods may vary depending on the nature of the data and legal requirements.

9. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Right to Access / Know: Request access to personal data we hold about you
  • Right to Correction: Request correction of inaccurate or incomplete data
  • Right to Deletion: Request deletion of your personal information
  • Right to Restrict Processing: Request restriction of processing in certain cases
  • Right to Object: Object to certain processing activities, including marketing
  • Right to Data Portability: Request transfer of your data to another party

We may need to verify your identity before processing such requests.

We will respond within timelines required by applicable law.

10. Compliance with the Digital Personal Data Protection Act, 2023 (India)

We are committed to complying with the Digital Personal Data Protection Act, 2023.

This includes:

  • Processing personal data only for lawful and specified purposes
  • Obtaining consent where required
  • Implementing reasonable safeguards to prevent data breaches
  • Ensuring data minimization and purpose limitation
  • Providing mechanisms for grievance redressal
  • Allowing users to nominate another individual to exercise their rights

11. Children’s Data

The Services are intended for use by individuals who are 18 years of age or older.

We do not knowingly collect personal information from individuals under the age of 18. If we become aware that personal data has been collected from a minor without appropriate authorization, we will take steps to delete such information.

If you are a parent or guardian and believe that a minor has provided us with personal information, you may contact us at support@dreamspan.co to request deletion.

Use of the Service by minors without appropriate supervision or authorization is not intended, and responsibility for such use rests with the individual or guardian associated with the account.

12. Third-Party Websites and Links

The Service may include links to third-party websites or platforms.

We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before providing any information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.

Any updates will be posted on this page with a revised “Last Updated” date.

14. Grievance Officer

In accordance with applicable Indian laws:

Name: Ayush Kumar

Email: support@dreamspan.co

You may contact the Grievance Officer for any concerns regarding your personal data.

15. Contact Us

Dreamsleep Healthcare Private Limited

2nd Floor, No 185, 164, 9th Main Rd

6th Sector, HSR Layout

Bengaluru, Karnataka – 560102

Email: support@dreamspan.co

Phone: +91 7619466927