Terms of Use

1. Introduction

Welcome to Dreamspan, operated by Dreamsleep Healthcare Private Limited (“Company,” “Dreamspan,” “we,” “us,” or “our”).

These Terms of Use (“Terms”) govern your access to and use of our website, mobile application, products, and related services (collectively, the “Service”).

The Service includes, without limitation, our digital platforms, physical products, connected features, and any updates or enhancements we may introduce over time.

By accessing or using the Service, creating an account, or purchasing a product, you agree to be bound by these Terms.

2. Acceptance of Terms

By using the Service, you confirm that:

  • You have read and understood these Terms
  • You agree to comply with them
  • You agree to our Privacy Policy and other applicable policies referenced herein

If you do not agree, please do not use the Service.

3. Eligibility

You must be at least 18 years of age, or the age of majority in your jurisdiction, to use the Service or make a purchase.

4. Accounts and Responsibilities

If you create an account:

  • You agree to provide accurate, current, and complete information
  • You are responsible for maintaining the confidentiality of your account credentials
  • You are responsible for all activity that occurs under your account

We reserve the right to suspend or terminate accounts that provide inaccurate information or violate these Terms.

5. Product and Service Overview

Dreamspan products and services are designed to support sleep and recovery through features such as sleep tracking, temperature regulation, and personalized wellness insights.

Features and functionality may evolve over time as we continue to improve the Service.

We do not guarantee that all features will be available at all times or that they will function without interruption or error.

6. Health and Wellness Disclaimer

Dreamspan products and services are intended for general wellness and informational purposes only.

They are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition.

Any insights, analytics, recommendations, or outputs provided through the Service:

  • Are informational in nature
  • Should not be relied upon as medical advice
  • Should not be used to make medical or health decisions without consulting a qualified healthcare professional

We do not guarantee any specific health, sleep, or performance outcomes from the use of the Service.

7. Orders, Payments, and Sales Terms

All purchases made through the Service are governed by our Sales Terms, Exchange Policy, and Warranty Policy, available on our website.

By placing an order, you agree to those policies, including:

  • Order confirmation upon successful payment
  • Pre-order and reservation structures
  • Cancellation, refund, and exchange conditions
  • Warranty coverage and limitations

All sales-related policies should be reviewed prior to purchase.

8. Shipping and Delivery

We aim to dispatch and deliver orders within the timelines communicated to you.

Delivery timelines may be affected by factors beyond our control, including logistics, weather, and regulatory conditions.

We do not guarantee delivery timelines and shall not be liable for delays caused by such external factors.

9. Returns, Exchanges, and Warranty

Returns, exchanges, and warranty claims are governed by our applicable policies.

  • Exchanges are available for eligible cases such as manufacturing defects or damage on arrival
  • Claims must be raised within specified timelines
  • Warranty coverage is subject to proper use and handling

Please refer to the relevant policies and documentation provided with your purchase for complete details.

10. Product Use and User Responsibility

You agree to use Dreamspan products in accordance with:

  • The product manual provided with your purchase
  • All safety, usage, and maintenance instructions

Improper use, misuse, unauthorized modifications, or failure to follow instructions may:

  • Affect product performance
  • Void eligibility under warranty or exchange policies

In the event of any inconsistency relating to product usage, safety, or technical guidance, the product manual shall prevail.

11. Third-Party Services and Integrations

The Service may rely on or integrate with third-party services, including but not limited to:

  • Payment processing providers
  • Messaging and communication platforms
  • Logistics and delivery partners
  • Wearable devices or external data sources
  • Technology infrastructure providers

We do not control and are not responsible for:

  • The availability or reliability of such services
  • The accuracy or completeness of data obtained from third parties
  • Any loss or damage arising from third-party services or integrations

12. Intellectual Property

All intellectual property rights in the Service, including content, software, trademarks, logos, and branding, are owned by Dreamsleep Healthcare Private Limited or its licensors.

You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Service for its intended purpose.

13. User Conduct

You agree not to:

  • Use the Service for unlawful, fraudulent, or harmful purposes
  • Interfere with or disrupt the Service or its infrastructure
  • Attempt to reverse engineer, decompile, or extract source code
  • Misuse, copy, or exploit the Service or its content

14. Privacy

Your use of the Service is governed by our Privacy Policy, which explains how we collect, use, and safeguard your information.

15. Disclaimer of Warranties

The Service is provided on an “as is” and “as available” basis.

We do not guarantee that:

  • The Service will be uninterrupted, timely, secure, or error-free
  • Any data or insights generated will be accurate, reliable, or complete
  • The Service will meet your expectations or produce specific results

16. Limitation of Liability

To the maximum extent permitted by applicable law:

  • Dreamsleep Healthcare Private Limited shall not be liable for any indirect, incidental, special, or consequential damages, including loss of data, health-related interpretations, loss of profits, or loss of opportunity
  • Our total liability arising out of or relating to the Service shall not exceed the amount paid by you for the product or service giving rise to the claim

Your use of the Service is at your own risk.

17. Indemnification

You agree to indemnify and hold harmless Dreamsleep Healthcare Private Limited, its affiliates, directors, officers, employees, and agents from and against any claims arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any applicable laws or third-party rights

18. Termination

We may suspend or terminate your access to the Service if:

  • You violate these Terms
  • Your use poses a risk to the Service or other users

Upon termination, your right to use the Service will immediately cease.

19. Force Majeure

We shall not be liable for any delay or failure to perform due to events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Supply chain disruptions
  • Regulatory actions
  • Technical or infrastructure failures

20. Changes to These Terms

We may update these Terms from time to time.

Updated Terms will be posted with a revised “Last Updated” date.

Your continued use of the Service constitutes acceptance of the updated Terms.

21. Governing Law

These Terms shall be governed by the laws of India.

Any disputes shall be subject to the jurisdiction of courts located in India.

22. Contact Information

Dreamsleep Healthcare Private Limited

2nd Floor, No 185, 164, 9th Main Rd

6th Sector, HSR Layout

Bengaluru, Karnataka – 560102

Email: support@dreamspan.co

Phone: +91 7619466927